Put your IronCinch™ tie gun on a real job and live with it for a month. If it doesn't out-pull every pair of pliers in your box, send it back within 30 days of delivery for a full refund of what you paid for the product.
Used is fine. We'd rather you actually tested it than sent back a sealed box.
Email ironcinch@outlook.com with your order number and a line about what didn't work. We'll reply within 1 business day with a return address and instructions. Please don't ship anything back before you hear from us — unannounced returns can't be tracked to your order.
The tool and whatever accessories came with it. You can keep the Fence-Repair Guide — it's a digital download and we're not asking for it back.
If the product is faulty, damaged on arrival, or we sent the wrong item, we cover return shipping. For a change-of-mind return, return postage is yours. We recommend a tracked service — we can only refund what actually reaches us.
Once your return arrives we inspect it and issue the refund within 3 business days, back to the original payment method. Your bank typically takes a further 5–10 business days to post it. Optional add-ons already used (such as Shipping Protection on a delivered order) aren't refundable.
Email us a photo within 30 days of delivery and we'll replace it or refund you — your choice. No return needed in most cases.
Separately from the 30-day guarantee, the tie gun carries a 5-year warranty against mechanical failure and defects in materials or workmanship under normal use. If the jaws, tension mechanism or cutter fails, email us with your order number and a photo and we'll replace the tool. The warranty doesn't cover normal blade wear, cosmetic marks, loss, or damage from misuse — see the Terms of Service.
Email us as soon as you can. If the order hasn't been picked yet we'll cancel it and refund you in full. Once it's shipped, treat it as a return under the guarantee above.
Questions: ironcinch@outlook.com
← Back to IronCinch